Guest Services Specialist

The Guest Services Specialist is the first point of contact for every guest, setting the tone for the entire Fire & Ice experience. We are looking for an energetic, welcoming professional who is passionate about wellness with excellent organizational skills, a passion for customer service, and the ability to multitask in a fast-paced environment.

Requirements

• Previous experience in a customer-facing role (retail, hospitality, or spa preferred).
• Excellent verbal communication skills and a professional, friendly demeanor.
• Proficiency with scheduling software or POS systems is a plus.
• Passion for health, wellness, or recovery is highly desirable.
• Ability to consistently provide thoughtful product recommendations (training provided)

Responsibilities

• Guest Check-In: Warmly greet and check in guests using our booking system, verifying appointments, memberships, and passes.
• Customer Guidance: Clearly explain the facility layout, guide guests to the appropriate gender-separated sections, and provide a brief overview of the session flow (sauna -> plunge -> rest). Promote spa services and products to enhance client experience and drive sales.
• Merchandise Sales: Process retail sales for gift cards, merchandise (merch), and other bathing products using the POS system. 
• Customer Support: Answer phone calls, respond to general inquiries about pricing, services, and etiquette, and resolve minor customer issues.
• Facility Readiness: Assist with light opening and closing duties, ensuring the reception area and lobby are clean, organized, and inviting.

Ready to join the Fire & Ice team? Send your resume and a short introduction to jobs@fireiceco.com