Wellness Associate

The Wellness Associate is a high-touch, hospitality-focused role responsible for optimizing the guest experience, ensuring operational excellence, and promoting additional services. You serve as the floor manager, blending guest relations with operational oversight.

Requirements

• High attention to detail and a proactive, dedicated work ethic
  
• Previous experience in hospitality, spa, or customer service environment.
  
• Strong interpersonal skills with the ability to build rapport quickly.
  
• Demonstrated passion for wellness, health, and recovery.
  

Responsibilities

• Hospitality & Service: Proactively engage with guests in the common and transitional areas to answer questions. Offer and encourage guests to try additional services and retail products (like electrolytes, sauna hat, etc). 
• Equipment Check & Supplies: Conduct routine checks of sauna temperature, cold plunge water levels, and overall equipment function.Ensure all locker rooms, showers, and restroom amenities (soap, shampoo, lotion, etc.) are consistently stocked and tidy.
• Cleanliness Protocol: Maintain continuous oversight of all guest areas, including locker rooms, showers, and saunas on the Women's or Men's side. 
• Towel Management: Collect, wash, dry, fold and restock all facility towels efficiently and continuously throughout the shift.
• Safety Management: Oversee the guest environment to ensure adherence to House Rules and safety guidelines, managing non-critical situations with tact and professionalism.

*Due to the requirements of the job, specifically attending to facilities where guests are changing and bathing, this position requires a female attendant for the Women's or Men's area (Bona Fide Occupational Qualification)

Ready to join the Fire & Ice team? Send your resume and a short introduction to jobs@fireiceco.com.